Contact center outsourcing providers are suffering thinning margins and lower contract volumes as the downturn bites, leading to an increasing appetite for diversification into adjacent business processes. In a report, “Opportunities for CCOS Vendors in Business Process Outsourcing”, independent market analyst Datamonitor assesses the ways in which these vendors could move into higher value business process outsourcing (BPO) areas, and warns that without a more long-term strategic approach, they are unlikely to succeed.

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Personal health records will greatly simplify many of the barriers facing interoperability in healthcare
 
Early successes in healthcare interoperability - the electronic exchange of information between healthcare stakeholders including providers, patients and payers - are paving the way for more health information exchange (HIE) in the near to mid future. This is according to the latest report from independent market analyst Datamonitor. The report, “Building a Network of Networks to Achieve Interoperability in Healthcare,” expects that separate HIE networks, including personal health records (PHRs), will connect to form larger HIEs, much like the internet was once a series of separate networks that joined into one.

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In view of soaring fuel prices, tighter bank funding and worsening economic prospects, car sales have unsurprisingly taken a beating. Although the automotive market is expected to continue to suffer in the short term, some niche areas will be less affected. Indeed, according to independent market analyst Datamonitor, the fleet leasing sector and areas of aftermarket sales have even shown signs of growth.

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